Why we invested in Konvo AI
Leading Konvo AI's pre-seed round to drive brand growth with conversational AI
Breakthroughs in natural language processing and machine learning have enabled companies like Konvo AI to tackle customer engagement fragmentation head-on. By harnessing AI to analyze unstructured data and automate real-time sales actions, Konvo AI is redefining how brands convert customer interactions into revenue.
In a high-stakes environment for the trillion-dollar global retail e-commerce market, where escalating customer acquisition costs (CAC) threaten profitability, brands need data-driven solutions to grow efficiently. With Konvo AI, the potential to transform e-commerce through conversational customer engagement is no longer theoretical—it's happening now.
The issue: Disconnected engagement and missed opportunities
Brands rely on various tools for customer support and marketing, but these systems often work in isolation, leading to inefficiencies and missed revenue opportunities. Despite the insights hidden in customer support data, much of it goes unleveraged, leaving sales teams blind to crucial buying signals. This is especially problematic in high-impact channels like WhatsApp, which can drive conversion rates over 90% but demands significant manual effort at scale. As CAC keeps rising—up 60% in some markets—brands are searching for solutions that can improve both conversion rates and acquisition efficiency.
The solution: AI-powered engagement that reduces CAC and drives sales on autopilot
Konvo AI addresses these pain points with a unified platform that integrates customer support and marketing through its proprietary "intent engine." By consolidating interactions across channels—such as WhatsApp, live chat, and email—the platform enriches customer profiles and enables automated, AI-driven sales actions. Konvo AI turns customer support conversations into actionable opportunities, driving incremental sales while reducing CAC by making acquisition efforts more targeted and efficient.
Experience the power of Konvo AI firsthand. Link: https://www.hoola.so/es/demo
Early traction and growth potential
Konvo AI’s impact was evident soon after its launch. Within three months, the company secured 40 clients with 85%+ month-over-month growth rates. Clients experienced an average 10x ROI from automated WhatsApp campaigns, translating support conversations into immediate revenue gains and churn was close to 0.
Fast forward a few months, and Konvo AI has continued its rapid ascent, now working with 90+ clients with top-performance ARR growth. The platform’s ability to autonomously generate sales while streamlining acquisition costs has cemented its role as a vital tool for e-commerce brands aiming to reduce CAC while driving topline growth.
The team: Guillem and Scott’s drive and experience
Right from the start, we were impressed by Konvo AI’s founders, CEO Guillem Oliva and CTO Scott Kapelewski, who bring a wealth of industry and technical expertise. Having previously scaled conversational AI platforms and driven customer engagement growth at leading scale-ups, they possess the execution skills and vision to propel Konvo AI’s success. We couldn’t be prouder to have partnered with them.
Check out this podcast with Konvo AI’s CEO, Guillem Oliva:
Our decision: A bet on conversational commerce
We led Konvo AI’s €800k pre-seed round because we see the potential to transform how e-commerce brands engage with customers through conversational AI and personalized interactions. As the industry shifts towards AI-driven customer experiences, Konvo AI’s platform enables brands to automate sales actions and deliver tailored engagements at scale. Our investment in Konvo AI is a commitment to building technology that empowers businesses to create real-time, personalized conversations that drive customer satisfaction and growth. We are thrilled to have joined KonvoAI’s journey as they lead the transformation of e-commerce.
Abac Nest Team,
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